Privacy Policy

What data we process

• Account and profile. Name, email address, country, language, currency, authentication data, Brazilian taxpayer ID (CPF) when requested, and a profile photo if you add one.
• Purchases and subscriptions. Details you provide at checkout, order and subscription history, items, amounts, payment method, and transaction identifiers and statuses.
• Platform use and support. Download records, course progress, and messages and attachments you send to support.
• Technical records. IP address and browser or app information in security logs. If you connect the Pack de Sites plugin, we also process the connected WordPress site’s URL and domain and activation and update records.

Why we use your data

• To perform a contract or respond to a request you make before entering into one, we use your data to create and manage your account, process purchases and subscriptions, provide access to content, send account or order messages, and provide support.
• Where appropriate, we rely on legitimate interests to use technical records to protect accounts and integrations, investigate failures, and prevent fraud and abuse.
• We process and retain data as needed to meet legal and regulatory obligations and, where applicable, exercise rights in legal proceedings.

Who we share data with

We share the necessary data with providers of hosting, authentication, storage, and email delivery. Depending on the payment method, we send transaction data to the relevant payment processor, such as OpenPix, Mercado Pago, or Stripe. When you play an embedded video, the video provider, such as YouTube, may receive technical connection data. We may also disclose information to authorities when the law requires it.

Some providers may process data outside Brazil. International transfers are subject to the conditions and safeguards set out in Brazil’s General Data Protection Law (LGPD).

How long we keep your data

We keep account data while we provide the service. We keep support data and technical records for as long as needed for the purpose for which we collected them. After you close your account, we may keep records as needed to meet legal, tax, or accounting obligations, resolve disputes, or exercise our rights. Once retention is no longer necessary, we delete or anonymize the data in accordance with applicable law.

Cookies and local storage

The site uses cookies and browser storage to keep you signed in and remember preferences such as your chosen currency. External services loaded during payment or video playback may use their own storage technologies, as described in their privacy policies.

You can block or clear cookies and stored data in your browser settings. Doing so may sign you out or reset your preferences.

Your rights and how to contact us

You can ask us to confirm whether we process your data, provide access to it, correct it, and tell you who we share it with. In the cases covered by the LGPD, you can also request portability, anonymization, blocking, or deletion. Where processing relies on consent, you can withdraw it, ask us to delete data processed on that basis, and ask what happens if you decline consent. You may also object to processing that violates the LGPD and, where applicable, request a review of decisions based solely on automated processing.

To exercise your rights free of charge or ask a privacy question, email suporte@packdesites.com. We may request information to verify your identity before handling your request. You may also file a petition with Brazil’s National Data Protection Authority (ANPD).