Frequently asked questions

In your WordPress dashboard, go to Appearance → Themes → Add New Theme → Upload Theme. Select the installable theme ZIP, click Install Now, and then click Activate.

Some downloads contain documentation, extra files, and a separate installable theme ZIP. Extract the ZIP you downloaded, find the theme ZIP inside it, and upload that inner file under Appearance → Themes → Upload Theme. If the error persists, open a ticket with the theme name and a screenshot of the message.

In your WordPress dashboard, go to Plugins → Add New Plugin → Upload Plugin. Select the installable ZIP, click Install Now, and then click Activate Plugin. If the download is a bundle with several files, upload the plugin ZIP inside it.

With an active Business plan, you can install eligible themes and plugins and apply updates released by Pack de Sites from within WordPress. Elementor templates and other categories remain available through the website catalog.

In the API Keys section of your account, create a key, add your domain, and generate an activation code. Install the official plugin and enter the key and code in the WordPress dashboard. The Business plan supports up to 10 active domains per account.

The plugin checks for new versions automatically. Installation starts when an administrator confirms the update in WordPress.

Installed themes and plugins stay on your WordPress site. Access to the catalog, downloads, and updates through the Pack de Sites plugin requires an active Business subscription.

The pricing page shows prices, billing periods, and the product categories included with each plan. If you are already a customer, check My Plan in your account.

All content excluded from the Lifetime Plan was added to the catalog after the Business plan was created in May 2025. No content was removed from the Lifetime Plan. Existing Lifetime customers retain access to the content included in their plan.

The Lifetime Plan is currently closed to new purchases. You can find the plans available for purchase on the pricing page.

Enter your email on the sign-in page and click Forgot my password. Follow the link we send to reset it. If the email does not arrive, check your spam folder and confirm you used the email registered to your account.

Sign in and open My Orders to view your purchases or Downloads & History to see files you have already downloaded.

Open Support Tickets in your account to send a request and follow the replies. Include the product name, the order number if applicable, and a screenshot if you need to show an error.

Yes. Pack de Sites distributes its WordPress themes and plugins under the GPL. See the product licenses page for the terms of use.

We do not provide license keys from original developers. In the plugin packages we distribute, any required activation is handled within the package code. Features that require an account, key, or service from the original developer depend on a license purchased directly from that developer.

The Business account API key and activation code connect a domain to the Pack de Sites plugin. They do not replace a product license key from its developer.

The Terms of Use provide for a full refund within 7 days of purchase. Where applicable, the right of withdrawal follows Article 49 of Brazil’s Consumer Protection Code. After that period, the terms provide for review in exceptional situations, such as a verified technical fault, subject to statutory consumer rights.

Compatibility depends on the product requirements and your site’s setup. The terms distinguish products developed by Pack de Sites, identified in the catalog, from third-party GPL products. If you encounter a fault or compatibility issue, open a ticket so our team can review it.

Open a ticket in your account and include the order number. If you are reporting a technical fault, describe what happened and attach the error message or a screenshot.