Support

Access the menu Support on your account page or Click here.

We usually respond within 2 hours (during business hours, on holidays and other times it may take longer). In order for us to be precise in our help, please attach screenshots and details of your message so that we can respond with the definitive solution/answer.

What our support covers: Troubleshooting problems with downloads, previews and common questions and errors when creating a website.

You can also chat with our AI Agent in the floating chat in the bottom right corner of the screen. We're available 24/7.

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Notice!

Terms of Use Update – September 18, 2025

Summary

We have updated our Terms of Use and Conditions to bring more clarity and transparency:

  • We detail the rules on exclusive products (plugins and themes), available only on specific plans;

  • We clarify criteria for removal, replacement or adjustment of products;

  • We adjusted the policy of reimbursement to reinforce the 7-day right guaranteed by the Consumer Protection Code;

  • We made the section of account closure and fair use clearer and more professional.

Please review the changes to be aware of the new conditions.

News!

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